Security
With scams and fraudulent activity increasing in sophistication, it can feel hard to stay on top of current threats and know the best actions to take.
The information below explains more about how to get help, what you can do to protect yourself, and some of the types of fraud and scams you should be aware of.
Getting help and reporting fraud
How we contact you
Fraudsters will often use names and branding of well-known companies, like Aberdeen, to gain credibility and deceive people into thinking that they are legitimate in their communications.
We will never contact you via any social media platform or through direct messaging platforms like WhatsApp or Telegram etc.
We will only ever send you emails with a link to an Aberdeen login page if you have registered for that service or opted in to receive emails from us.
How to report suspicious messages
If you receive any email, text or social media message claiming to be from an Aberdeen group company and you are in any doubt, please send it to emailscams@aberdeenplc.com
This helps us investigate fraud and prevent future fraudulent activity.
What to do if you think you’ve been the victim of fraud
If you think you have been defrauded, or that someone is trying to defraud you, contact the police. There are other actions you can take, depending on what country you live in.
If you live in the UK
The services in this list can help if you believe you have been a victim of fraud:
- If you believe a crime is actively being committed or you are in danger, you should call 999.
- If you live in England, Wales or Northern Ireland, report it to Action Fraud (the National Cyber Crime & Fraud Centre). If you live in Scotland report to Police Scotland by calling 101.
- If your payment or banking information are involved, you should contact your bank or credit card company and make them aware.
- Contact CIFAS to register and protect your identity from further attack.
If you live outside of the UK
Please check what services are available in your area, either from your government or consumer advice bodies. You can also search online for topics like "fraud prevention" or "report fraud".